Most HVAC contractors run after-hours on a duty phone and a WhatsApp group. It works — until the one night the on-call tech's phone is on silent, the backup is away, and the call quietly goes unanswered. That's how a long-standing service contract gets lost.
How Giraops works for HVAC on-call
- The breakdown comes in. Your client reports it from their phone, or your office logs the call — system, site and symptoms in 30 seconds.
- The right tech gets rung. It routes by skill — ducted, refrigeration, controls — and rings your L1 on-call with a persistent alert that won't stop until they accept or reject.
- No answer? It escalates. Past your window it moves to L2, then the manager, with voice and SMS fallback. Nobody slips through.
- The job moves to WhatsApp. One tap opens the chat with the client's number pre-filled — where your team already works.
Why HVAC contractors use it
- SLA proof on demand. Every page, accept and escalation is timestamped — so "we never got the call" becomes a fact, not an argument.
- Skill routing. A controls fault and a compressor failure don't go to the same person.
- Fault codes on hand. With the optional AI assistant, a tech asks "what does fault E04 mean?" and gets the answer from your own equipment manuals — with the page reference.
- Works on every tech's phone. Installs as a web app in seconds. No app store, no IT department.
- Covers sick days. Roster, calendar and one-tap cover requests keep the on-call chain full.
Built for the way HVAC on-call actually works — a person reports a breakdown, a technician has to respond, and the contract depends on it happening every single time.
Try it on your next on-call night
Free during the pilot. Set up your team in 15 minutes and send a test call from your own phone.
Get early access — free Book a 20-min call